I think that yesterday marked my most interesting experience in terms of customer -service.
Because my DSL was down I called Deutsche Telekom’s customer support.
While on hold (for 10 minutes) I was suggested to alternatively visit their website for help.
Now, generally I would have done so, simply because I don’t really appreciate hanging around on hold with some call center where the answers you get are quite doubtable by themselves – but how, without a connection to the internet because they screwed up?
To those who are just about to start defending their initiative: no, this was not a general hotline phone number but one dedicated to problems with DSL connections.
Related posts:
