Upon my speech at the Joomla!Dag in Utrecht in 2008 – and afterwards – I talked to several people about CPC and their thoughts about it.

The bottom line was that CPC only – if at all – is successful for impulse products. Thus for products that are “small” in terms of not requiring and reading verbose introductions, are known to people, or are just affordable things.

When it comes to offering services that need a more in-depth demo, you better make sure to have interactivity in form of video, sales presentations and so forth to give your product the personal note and to make your organization seem “accessible” and transparent because a majority of customers shopping the web are still sceptic when it comes to purchasing costly merchandise over the web.

What has your experience been with online advertising campaigns and their results?

A few years ago it was the German media proclaimed that blogs had no future simply because they would give away too much information about the users and that they could not be kept private.

I have found my blog to be a most valuable platform – and so do my over 5000 subscribers.

Yesterday I was shocked to see that they haven’t learned and that the witch-hunt seems to continue: only with a different “witch”.

Now German media outlets, especially the Westdeutscher-Rundfunk (Government-related tv station), has repeatedly aired programs which totally falsify information in context to social networks.

Therein they stated that the information which people upload and enter on to social networks are indexed by search engines instead of the truth that they are only searchable if I the user decide that they should be.

A long line of arguments followed, totally torn out of context, but the primary indicators that this piece of “information” was not really true was that Facebook had 2 million members.

While this may be true for Germans registered on Facebook it was not mentioned by the network that they have a few million more.

If this trend of negative propaganda should continue I think a lot of German companies will endanger their competitiveness on the global markets as they have done with not embracing blogs. Most German companies could be doing better in terms of search engine score and public relations work if they were to utilize these and other great instruments out there.

Let’s see what the next trend in 2010 will be and what stories German media outlets will come up with to demonize those.

Here we go for another Book Monday in which I reveal excerpts from my book “Adding the ‘E’ to your Business Strategy” ( Ebook | Paper Version | Amazon Kindle ) which was recently published.

While last week we touched the topic of corporate online reputation management, this week we’re going to focus on a more technical topic called “search engine optimization” and why it’s so important to understand it.

So here we go:

I guess you are familiar with the fact that Google has become the most used search engine in the world with far over 40% market share in and over 1 billion searches submitted daily.

What you may be wondering about is why your company’s website does not show up on the search results for certain search terms and what you can do to influence this to show up before your competitors.

The practice involved here is referred to as search engine optimization, short SEO. Actually it is not a practice but more of a science that relies on the try and error principle.

A lot of search engine specialists have evolved from nowhere and proclaimed to have understood Google and their algorithms, which is partially true.

Only partially because a lot of them are complete idiots who will try to draw money out of your pocket for doing close to nothing in regards to making your company appear first on the Google search result for the query of your companies name.

This is complete bullshit because if you submit an explicit search for your company name on any search engine you have to show up first.

If not, you have seriously done something wrong choosing your web design firm who should have created the site in a search engine friendly manner.

Search engine optimization means understanding Google and learning by doing because their search methods are almost as secret as the recipe for Coca Cola.

If Google were to reveal their algorithms and the search techniques they use it would not only diminish their market position but also open the gates for everyone to influence search results, which would have a disastrous outcome.

So why should you optimize your website for Google and co.?

Simple: the return of investment (ROI) of your website increases with the amount of business you draw from it.

This requires you to have a certain amount of visitors to it, which will convert from prospects to leads to business, which consequence means more business generated from it. And hey, you have already invested lots of money into the design of the site itself, so why not make this investment worthwhile?

While we’re at it: you should immediately dispose of the thought that you will be on the first search result for every term you wish to have. It’s not going to happen simply because there are other competitors of yours on the web who will have had a similar idea and it’s going to be hard and cost intensive to replace their positioning with your own.

You should rather seek innovative ways to reposition yourself for search terms, which are not as frequently used, but therefore increase the number of search terms.

Logically, this will get you higher positioning for these terms.

Since you’re not going to go for the one big fish, but plenty of little ones, you’ll not starve and don’t have to waste your breath trying to keep up with the big guys.

Note: Please do not try SEO yourself since it’s highly unlikely you will get the same results that a professional firm will be able to achieve for you.

Like I have mentioned a couple of times before it is inevitable that you combine all efforts to really get the most out of your eBusiness campaign. And eventhough my book “Adding the ‘E’ to your Business Strategy” ( Ebook | Paper Version | Amazon Kindle ) may sound like the howto guide on achieving market leadership it simply isn’t.

This book shows you strategic approaches analyzing the current situation and how you can execute plans which have derived from your analysis.

Stay tuned until next week when we’re going to lay hands on our last topic “Customer Information Management (CRM)”.

So long,

Lars

Welcome back to another book Monday. For those of you just joining the crowd: every Monday I have been and will be releasing excerpts of a chapter of my book “Adding the ‘E’ to your Business Strategy” ( Ebook | Paper Version | Amazon Kindle ).

I want to grant you an insight into the possibilities which eBusiness holds in store and how you can utilize them.

Last week we looked at my favorite chapter “learning marketing from the porn industry” which really generated a lot of buzz to my inbox.

This week we’re going to have a look at how you can reduce your customer service costs significantly by implementing instruments for customer self help.

As the internet evolves so do the habits associated to it. One of these habits is that people will search on the web before they will call customer support most of the times because the questions they will have occur outside of regular business hours.

The obvious effect this will have on your business strategy is that it reduces your costs for both pre-sales and post-sales customer support if you manage to direct them to your online solution.

The fact no business development consultant or CEO will ever realize is that it will seriously enhance your websites visibility on the internet also because of the amount of input that is being generated around your products and services on your own website.

The quantity of this user-generated content will supersede anything you and your organization can produce in that amount of time.

Further it will be helpful to your customers because they will find workarounds, which you can integrate or include in your future releases of manuals, guides, etc.

Your customers may also find glitches and other minor faults in your products, which you can then avoid in further production.

Your next question will probably be how to create a FAQ, wiki, blog, etc.?

A section for frequently asked questions (FAQ) is the easiest thing and can consist of a simple page on your corporate web presentation.

When setting it up go ahead and scroll through your past emails, tickets submitted by phone, and ask your team to give you a list of questions which have been presented to them most frequently.

Sort them by the times they have been asked and then write a comprehensive and idiot-proof answer for this specific FAQ page.

Now that that is done, let’s go and save money with email queries you get.

As an email comes in, there are some words included in the mail, which can be highlighted to indicate what problem your customer has.

There are several software solutions out there which take care of this for you – some of them are even free.

So if a person submits a question as a support case, you have certain words highlighted and these will indicate that they have a problem with an issue which you have on the FAQ section of your website.

Now all you have to do is direct them there with an auto-responder email.

And this is where it saves you money because you reduce the duration for answering this email from a few minutes down to a few seconds, which will enable your staff to take care of a higher amount of trouble tickets in the same amount of time.

You can thus reduce personnel and save money.

Next let’s deal the pesky callers who have problems.

A short while back it would have been considered rude to ask a person to search the web for a problem.

But the times have changed and you can even “sell” searching your website as something better then calling you up.

If you have a product which people may have problems with, have a thorough documentation that goes along with it available on the web.

You will also have want to have similar publications at hand for reoccurring problems your customer care staff is confronted with regularly.

Your call center staff can then direct the incoming caller to this specific page on your website.

The call time will have reduced because they don’t have to explain the process or procedure a thousandth time, and the customer is happy because they have the solution ready on their screen.

As you can see, you only have to be a bit creative in projecting portals like this one onto the web platform.

But it is definitely possible to significantly reduce the costs for customer care without risking reputation or losing only one customer.

If you are interested in the details on how to evaluate and execute these plans my book “Adding the ‘E’ to your Business Strategy” ( Ebook | Paper Version | Amazon Kindle ) is available for purchase.

Ok, this is my favorite chapter of the book “Adding the ‘E’ to your Business Strategy” ( Ebook | Paper Version | Amazon Kindle ) simply because if there is one industry out there on the web which really has to compete it’s the porn industry.

This implies that they really know their stuff when it comes to branding, search engine optimization (another topic appearing in a few weeks), search engine marketing, etc.

So here we go:

It’s sad but it’s true: if there is one industry on the planet that is fighting for market-share more than any other, it’s the porn industry.

Naturally they are the ones you want to look at when it comes to doing good search engine campaigns, link building, link popularity etc.

Yet the issue we will be focusing on is another impressive and innovative thing they have done to get the attention of the customers they want to sell their non-free products to.

If you do a bit of research on a specific sexual practice, kink, fetish, or whatever you will find out that a lot of the highest-ranking search results are forums or other internet communities containing user contributed content.

User contributed content attracts a lot of search engine traffic because 10000+ users registered on a website with a discussion forum, personals, pictures, etc. can generate a lot more content a day than you will ever be able to. And the best part is that this content is highly diversified and free.

The reason these pages rank so high is because they appear to be informative communities, which have nothing to do with any company trying to distribute products over the web. For non-observant people this is true.

But if you pay attention to the advertisements placed on this website, you will soon find out that most of the links, banners, and what not link to one specific provider of sexually explicit content over and over again.

Ok, let’s get away from the nasty section and move to the good side of life again and what you can learn from this practice.

No, please do not go ahead, cash out a life insurance and create a porn portal. You’re lacking the experience, trust me.

Furthermore, let’s not forget the fact that advertising postage stamps on a website for shoe fetish will hardly have the effect you’re going to be expecting.

So let’s stick with the example that you are a retailer for specific, rare, regionally limited postal stamps. We now go back to draining that life insurance of yours and creating a portal for philatelists where they can discuss insights, share information, maybe even find interesting people over the web in other parts of the world.

Since you’re a philatelist and not only a philanthropist, we will have to create an ROI somewhere along the line to make this whole thing worthwhile.

This we achieve by using any available free space to place links, banners, and other advertisements to your online presentation which will not only lead 100% relevant traffic to your shop.

Also, your relevance in Google’s view will significantly go up because the portal we have created is linked throughout the web on several other portals, websites, and blogs through articles your community users have generated for you (free) and other users have posted elsewhere (free). See the win-win-win-situation here?

Since you have links there to the online shop where you sell your stamps, you will gain visibility too and may end up higher in search results.

The fact that you advertise on this platform will in the near future lead to the fact that other people from related businesses will try to buy advertising space on this website which will again increase the demand of this platform and increase the return of investment of this venture even more.

Just a side note here, but an important one: since you officially have nothing to do with this portal you could not care less what the people do on this portal.

Interested? Keep in mind that in my book “Adding the ‘E’ to your Business Strategy” ( Ebook | Paper Version | Amazon Kindle ) I point out that it’s inevitable that you have to combine all efforts pointed out therein to really make your appearence on the web count.

If you have questions please feel free to discuss them here or ask them directly be contacting me.

Although I officially started my web career in 2006 the internet and all associated to it has been my passion since I got my first connection to the world wide web.

The more skills and knowledge I ascertained about the internet, the more anger arose in me whenever I saw poor presentations on the web.

Yet it wasn’t particularly the anger at the presentations themselves but primarily the outcries of the owners who were desperate to earn money off these presentations looking like crap.

This presentation (CLICK) contains the most common errors made when creating a web campaign and solutions on how you can improve yours.

Among many others it addresses the topics

• search engine optimization,
• user interface design,
• the importance of web analytics,
• etc.

Happy easter holidays

Lars

This has turned into a serious problem in the close past. Do you think your customers are ready for RSS? This would be the simplest solution to your problem.

If you can move them more and more into the direction of RSS you will most likely end up having an even more successful readership than you have now.

(more…)

there are several issues that come along with that. Primarily though, you should encourage either your employees to be present for you on the web. Another important issue is getting the word out about your product. Perhaps having detailed videos on YouTube about the work you do. Or if you have consumer products etc. have videos showing their usage. If the video is unique enough you may very well end up getting it watched a few million times with the result that a percentage of the viewers will visit your website to want to know more. (more…)

The value of Enterprise 2.0 is nothing that you can grab. At least not for the moment. Things like knowledge management and internal communication (mass collaboration throughout the different departments etc.) will raise the value of your business tremendously to external investors though. (more…)

web 2.0 defines a variety of things which have taken place since the first user contributed content wave came up in the early 21st century. 
First of all it defines a certain design “standard” which really hasn’t been defined but refers to the rounded edges, light, and easy to use navigation, AJAX elements (which came a bit later) 
Then we have the primary factor which was the user generated content. THIS is what really defines Web 2.0 because of the interaction and mass collaboration aspects of it. 
The age of web 2.0 was made possible by the spreading of broadband internet access which allowed people to contribute content on a regular basis. And also make things like podcasts (also Web 2.0 tool) and video streaming really comfortable and affordable to people from around the globe. 
Further more, we have aspects that are secondary but still define the standard a tad. 
I think that before we can define Web 3.0 we should focus on making the social networks and mass collaboration platforms more comfortable in usage as well as content synchronization and focus upon creating niche networks because the primary ones are becoming too big as for content to flurish there. Above that, making Web 2.0/Enterprise 2.0 available in companies who would really profit from mass collaboration, knowledge management, etc.