Usability

to allow people of all gender, race, and demographic access to the E-Government platform

E-government platforms are subjected to wide array of demographics, gender and languages simply because every citizen has to deal with them equally.

But those criteria pointed out above are only the tip of the iceberg.

Deriving from the demographic issues comes the degree of experience certain users will have when using the internet and how familiar they are with new technologies.

True, the generation of those who have not at all had access to the internet will soon have deceased but will be replaced by a generation eager to learn.

Modern e-government platforms should thus focus not only on good and comprehensive platforms, but also make a variety of tutorials available.

Video will allow visual people to understand what is being tried to communicate (plus it will give blind people access as well), presentations with audio will give access to the audible people, and text will be for those who digest information best when reading it.

Toping the whole concept off could be a live operator standing by in a chat, perhaps even with a remote desktop device.

As an expert for usability issues on web presences, Lars Hilse can help in the designing of the processes and be a decisive factor upon creating the different multimedia assistance systems.

Recommended Reading

—– Specific —–

Accessibility in E-Government

Data Standardization/Interoperability

Employee / Staff Training and Sensitizing

Financing and Privatization

Security & Privacy

Usability

—– General —–

The Web Tactician, Lars Hilse’s Blog on the Digital Economy.
Case Studies, revealing the successes by Lars Hilse and his companies.
Recommendations, for Lars Hilse and his associates and companies.
Adding the E to your Business Strategy, the book by Lars Hilse covering a variety of issues involved in E-Business.

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