Strategic Planning
Planning the implementation of a customer relationship management system (CRM) is more complex than it may sound.
The most important things you need to keep in mind are existing and most likely successful business processes which have manifested over several years, in some cases even decades.
Touching and altering these to comply with the CRM strategy requires a lot of experience and understanding in both sales and the technical side, both of which Lars Hilse brings along.
Recommended Reading
—– Specific —–
Business Process Reengineering
CRM Planning and Implementation
—– General —–
The Web Tactician, Lars Hilse’s Blog on the Digital Economy.
Case Studies, revealing the successes by Lars Hilse and his companies.
Recommendations, for Lars Hilse and his associates and companies.
Adding the E to your Business Strategy, the book by Lars Hilse covering a variety of issues involved in E-Business.
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