Wow, we’re getting close to the end already. Only three topics left and then we’ve got everything covered. Time flies when you’re having fun.
“Adding the ‘E’ to your Business Strategy” ( Ebook | Paper Version | Amazon Kindle ) has become a major success and shown a lot of entrepreneurs and senior executives what eBusiness is about and which potential it holds. And I’m really happy about having made such a major contribution.
Last week we looked at how you can reduce costs for customer service. But what if something goes wrong with customer service and your customer shouts out negative news about your company on the web, thus endagering your reputation?
That’s what next weeks topic “Corporate Online Reputation Management” is going to be about.
Today we’re going to look at “What makes Corporate Blogging important”. The primary differentiator is that a “normal” website will have a static number of pages with content as opposed to a blog which has an ever increasing number. Where are the benefits?
See for yourself:
First of all let’s go ahead and describe the words included in this phrase. The first one, corporate, is pretty obvious. The second word will have definitely crossed your path in the past but you have not been able to associate it to anything for you meaningful.
The word blog derives from weblog, which is a web-based and very user-friendly portal where people can share their experiences, and their endeavors on the internet. Sort of like the captains log from Star Trek only it’s very easy and user friendly to publish on.
So it’s a place where you keep things you have discovered during your journeys through the web and share these interesting things with others.
The most significant thing about these web-based systems from a corporate point of view is that they are very search engine friendly, which means that the pages are very easy to index by our friends Google and co.
Another important thing to mention is that every blog post (synonym for log entry) you make will be rated by Google as a single page added to your corporate website.
So each and every time you publish something to our blog, it will be indexed by Google, people will (hopefully) search for this specific thing on the web, and visit your website as potential new leads or customers for your business, just because it popped up as the first search result.
I explicitly want to mention here that you only want to blog (write articles) about relevant issues regarding and in context to your business because otherwise you not only disappoint yourself but also your visitors.
The more relevant your content is, the higher the chances that your visitors will republish your post throughout the web on other blogs and websites which will increase your visibility both for search engines and for the human eye.
Now let’s sum up what we have learned: your blog will act like putting out the hook when you’re fishing because it will attract a lot of new relevant visitors (traffic) by drawing them to your online presence through relevant articles you have published therein.
Since you have an ever-increasing number of articles or posts, you will steadily increase your visibility on the web through relevant search terms or phrases.
For some successful blogs it is fair to say, that they have created a community around their corporate presentation on the web, significantly increasing the awareness of their brand.
So the people come to your site and read an explanation for a product or how it is associated to your business. In this article you raise their interest and they will buy your products or at least write you an email demanding to know more about your services.
The question you’re probably going to ask me is: what’s the price tag on this neat little thing that can get you rich? Well, it’s not as expensive as you’d have expected.
The creation of a blog should go along with a total re-haul of your website and will run something between $6000 and open-end, depending on how you want it done and how fancy it should look, feel and what you want to do with it.
My experience has been though, that you can easily calculate a return of investment of several 100% upon the thing going live and it having started the buzz on the web and your customers.
One more thing that might catch your attention: blogs and other systems bring along a nifty feature which is called Real Simple Syndication, or RSS. You may not be familiar with the term yourself, but many of your customers are going to be.
You can see whether a site is RSS capable through the orange symbol, which looks similar to that of a Wi-Fi hotspot or something along the line.
This RSS feed, as it’s called, allows your users to subscribe to your blog/news feed and will keep them updated on posts you have published which may either be relevant to their interests or news happening around your organization.
At the first view this feature may seem pretty unspectacular, but if you consider that a user who has subscribed to this feed (they can also do so via email) will automatically be notified of news, this offers a good point of contact for you to reach out and talk to them, offer them special deals, coupons – you get the picture.
Other than the outdated email newsletter, subscribing to an RSS feed leaves total control of the subscription in the hands of the user which will increase your subscription not only in the number of communication channels you offer them, but also because the trust in email newsletters has vanished for it was misused for such a long time.
Ok, this one was pretty technical. But as I have pointed out repeatedly: don’t try this at home because you could be setting yourself up for failure if you don’t know what you’re doing.
In next weeks chapter we will be looking at “Corporate Online Reputation Management” from “Adding the ‘E’ to your Business Strategy” ( Ebook | Paper Version | Amazon Kindle ).
My editor called that chapter a real eye opener. So stay tuned and encourage your friends to join as this information is really new to most.
