Since the term is pretty plastical: especially in the times we’re in now, where an employee’s stay in a company can very well last a few months only, it would be more than pesky to not only have to let the human resource go. But along with them goes the information they have ascertained while in your organization in – perhaps even paid position – and during the time your business has spent on training them. Worst case: they’re going to take it to your direct competitor.
Knowledge management can’t prevent people from leaving your organization but it can help you keep track of things worked out, thus conserving the intellectual property. And well organized intellectual property is worth millions to potential investors.
The implementation of knowledge management solutions requires a lot of know-how. The deployment of the system should be – regardless of the size of the organization – preceded by the creation of a requirements and specifications documentation upon which the vendor will be selected and which determines what optimizations have to be made to the setup of the system to ensure the maximization of the return of investment made towards the system.
Knowledge management can be useful even for one-man operations, especially in context to the ever growing demand of information involved in our day-to-day operations.
Make sure to talk to us before you start collecting knowledge that you’ll probably end up never finding again.
While about 10 years ago the only way for your customer to touch your reputation was to spread the word locally, web 2.0 offers a wide variety of possibilities to share their experience with your business worldwide in only moments.
And while the first phases of web 2.0 were not as tremendously dangerous because this phenomenon was rather limited to the web geeks, today millions of people share their ideas and thoughts, perceptions and experiences across a constantly growing amount of platforms.
An example of how you can benefit from negative customer experiences distributed on the web and how you can determine the current reputation of your company from the positive ones:
There is no doubt about it… RSS (real simple syndication) is today’s way to keep yourself up to date on current issues. While the subscribers of newsletters are dropping dramatically by the hour, millions of people are discovering the power of this “stay-alert-magic-box”. And I use this ingenious invention myself to keep up to date about several blogs and news sources I’m subscribed to!
But what makes this technology so powerful? Especially in context of the symbiosis between the press and businesses?
There is no doubt about it… 
